Very rude call centre agent

<p>I was called by one of the call centre agents regarding payment to my account just a few minutes ago. I have dealt with RCS call centre agents before and they have always been very nice. But for some reason this person right away called me with an attitude regarding my account in arrears. This person was so rude even told me that "I know very well that I didn't pay". I was shocked by that statement and he even went on to say that I had received a call on the 3rd March regarding the amount in arrears,as I was telling them that I never received a call,he just spoke over me and would not even let me explain.(I NEVER received a call on the 3rd March from RCS. RCS should check their records and give their employees the correct info.) On top of it all, I told him that if this is the way the he talks to customers then,they should rather get someone else to call me.Before I could even finish my sentence,he just hung up the phone in my ear.</p> <p>I could not believe what had just happened. At the end of the day,arrears or not I am still a customer. The only reason I am in arrears was because it was an issue at the bank. For someone to call me and not even have any thought to listen is really awful to me. I am very disgusted by his attitude.</p>