VERY POOR SERVICE

My mother inlaw is 73 years old, we struggled between Game Store and Pick n Pay for over 4 hours yesterday for her to purchase groceries on her GAME/RSC Store card. She has had this account for so many years, she was in such a state yesterday as we were shoved from pillar to post. Firstly they blamed the card for being faulty, then the blamed the person who activated the card, they blocked her card as she was unable to answer her phone when the ***** department phoned her ONCE. She can barely walk and her hearing is not so great. She walked so much yesterday and was in so much pain in her back. She used all her air time to speak to people that did not do what they were supposed to do. Nobody at Game or Pick n pay could help us sort this out. We eventually left the purchases. This is absolute nonsense the way this old lady was treated. I am totally disgusted . She is too scared to face the tellers at Pick n Pay again. We still don't know if she can use her NEW card now