Very poor service by financial sector

Tried to do an online application couldn't continue so called for assistance. Had my call put down 3 times, called back forth time, no answer. Very bad image for a company when their staff do not pick up the phone, its actually easy you hear it ring and you pick it up. I guess Pick n Pay don't really need customers since they ignore the phone calls. Seem to be a thing with the staff at financial services. Either train them on business etiquette or replace them with staff that want to work and assist customers. Surely Raymond Ackerman can't be pleased with his company image going down the toilet by *********** staff.