1 reviews | Active since Jan 2010
Very poor service!!!!
Good day, I was in arrears by RCS with my loan account. On the 29th January I asked for a settlement amount. Got the settlement letter and my manager helped me to settle the the account.
The evening of the 29th he sends me the Proof of Payment and tells me that he used my RCS account number as reference as RCS requested. I got a number from a RCS consultant that I must Whatsapp the POP to. Did it and thought that was the the end of it......
This morning I get a SMS stating I am in arrears. I phone them and they said the payment is not allocated. Now my manager has to go into bank and ask for target payment so they can have proof of payment.
I have send the POP from my manager with my ID number via mail (***).
I have asked them via mail and I'm asking now again. CAN YOU PLEASE ALLOCATE THE FUNDS AND CLOSE MY ACCOUNT AND SEND ME PROOF THAT THE ACCOUNT IS CLOSED. AND CAN SOMEONE PLEASE CALL ME REGARDING THIS SITUATION? I WANT ANSWERS!!!
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind Regards
RCS Group
Please note that your payment was send to our finance department for allocation and can take up to 7-14 working days.
Regards,
RCS Group
Please note that your payment was send to our finance department for allocation and can take up to 7-14 working days.
Regards,
RCS Group
Why is that I pay the settlement immediately but you take 1 to 2 working weeks to get this sorted.
This is reflecting negatively on my credit score. Who is going to rectify my credit score? RCS, I WANT THIS SORTED NOW!!!!!!!!!!
Why is that I pay the settlement immediately but you take 1 to 2 working weeks to get this sorted.
This is reflecting negatively on my credit score. Who is going to rectify my credit score? RCS, I WANT THIS SORTED NOW!!!!!!!!!!