MS
Melanie S

1 reviews | Active since Jun 2020

01 Jan 2023, 08:04

Very Poor Service

1 star is really to good. After closing my Makro Card without my permission I had to fight with no joy then I wrote a complaint it was resolved. I go and pay my account at a Makro Store as my debit order did not go off. I paid almost double my monthly installment just to get hounded later that I am arrears. I send my proof of payment via e mail to no joy as I get hound for days after that too. I asked the consultant to rectify my credit record as I did make a payment and more than what was required to which I was assured it will be corrected and my debit order would go off as per normal Guess what my credit record has now been affected and no debit order went off. So now I have to go instore and pay again and that did not go off well the last time . For such a big organization to have such useless incompete people to work for them is absolutely beyond me. Utterly disappointed 😞

0
Replies (1)
RCS
RCS's reply03 Jan 2023, 16:54
Official
Hi Melanie, we regret to hear about you service experience. We have responded to you via email. Please check your inbox for more information concerning your complaint.