YK
Yolanda K
1 reviews | Active since Sept 2012
11 Oct 2019, 09:30
Very poor customer services
I am fed up with this ****py sevice i am receiving from RCS. They are quick to phone you when you owe them money or pay your account a day late but if they owe you something it takes forever for them to resolve. I bought R100 vodacom airtime via the rcs app on the 22nd of Sep and to date i still didnt recieve it. I have logges many request to have this resolved nobody has phoned me. Its gottennto a point that now i want my closing balance because i will be closing my account within the next 2 days.
Helpful (0)
Replies (2)0
Replies (2)
RCS's replyOfficial
11 Oct 2019, 10:07Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS GROUP
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS GROUP
RCS's reply11 Oct 2019, 10:07
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS GROUP
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS GROUP
RCS's replyOfficial
15 Oct 2019, 16:47Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply15 Oct 2019, 16:47
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS