Very pathetic service

Very pathetic services

I had an account with RCS years back and decided to pay off and close it ..

Unfortunately recently I went at Makro for my grocery shopping and the sells department approached me if I was interested for an RCS card , we did the application all the necessary information was provided and they verified from my bank with Absa but to my surprise I was not contacted to whether the application was declined or successful for almost three weeks ..

I went back to Makro and spoke to the sales person who contacted RCS to new applications , the consultant told me that I had with account with them which was paid off and was not closed and that's the reason the my application is not processed . The consultant then forwarded me to a relevant department for cancellation of the previous account in order for the other new application to be concluded unfortunately I was out in hold for an hour ...

Seriously the department's service is so pathetic with such a reputable financial institution to be having *********** people who just seats and never to bother to give people services they need.