Very Frustrating to close an account with RCS

I have an account with Jet (Edcon) and yesterday was told RCS is now responsible for my account. I wrote multiple emails to RCS multiple times trying to close my account with no success. I called today to ask them about my request and was told it will be escalated and my account will only close after 36 days? My family member with an Edgar's account called today after me and his account was closed immediately. What criteria are you guys using to close off accounts? Why should I wait 36 working days for my jet account to be closed? I do not want any relationship with RCS at all after my terrible experience when a ********** account was opened with my name. I need this account closed off ASAP but RCS process of closing accounts is frustrating.