1 reviews | Active since Apr 2015
Very disappointed.
I am very disappointed with Game / RCS. They are quick to phone and offer me services over the phone but when I needed to increase my limit and went into the store they could not help me. In lockdown I app**** for the loss of income. Have sent through the needed documents twice. Never heard anything from them but they kept deducting from my account. When I wanted to buy something last week on my account it was blocked due to the loss of income I claimed. When I wanted to unblock it they could not help me because it was on a Sunday so I could not buy the things I needed. I sent them an email the next day, tried to phone but no answer. I work untill 17:00 and when I went in store again they still could not help because they do not work after 17:00. I am very disappointed, I have dialed out many of my airtime and still my account is still blocked. In that case I can rather go and buy at other stores and support them.
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Still waiting for someone to assist me ???!!!
Still waiting for someone to assist me ???!!!
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind RegardsRCS Group
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind RegardsRCS Group
My issue has not been resolved. I have been to the store for the 4th time now. My account is still blocked, the insurance department does not want to open my account so I have stopped my debit order because why must I pay if I cannot use it. Maybe if you do not receive money then someone might be able to assist me.
Regards,
My issue has not been resolved. I have been to the store for the 4th time now. My account is still blocked, the insurance department does not want to open my account so I have stopped my debit order because why must I pay if I cannot use it. Maybe if you do not receive money then someone might be able to assist me.
Regards,