CW
Cynthia W
1 reviews | Active since Dec 2020
23 Feb 2021, 10:29
Very disappointed and upset customer
Very unhelpful will not listen or help with the call centre.. Cannot get through to them... They handling the accounts side at Edgar's. Customer cannot talk with them. If overpaid on your account they make you run on circles to get your money back.... Absolutely disgusting... Edgar's should find another financial institute to run their accounts. I have never met such difficult people like RCS to communicate and retrieve your overpayment..... Very very sad
Helpful (0)
Replies (2)0
Replies (2)
RCS's replyOfficial
23 Feb 2021, 15:12Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS Group
RCS's reply23 Feb 2021, 15:12
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS Group
CW
Cynthia W's updateReviewer Update
23 Feb 2021, 15:24Thank you for response this is the first one I have had since the complaint in December!!!!!
CW
Cynthia W's update23 Feb 2021, 15:24
Reviewer Update
Thank you for response this is the first one I have had since the complaint in December!!!!!