gR
geoffrey R
1 reviews | Active since Sept 2015
08 Nov 2024, 13:46
Very Bad service RCS / Promised not kept / Out of SLA /
A RCS debit order went off my account prior to the debit order date - whereby I incurred costs (R150) After calling the call centre 28 Oct & spoke to agent & then Team Leader (who assured me a callback from Mngt) about the incident - No call back * I called again & spoke to Nicolette (Team Leader), also assured me a callback & refund was requested 11 Days past & still no callback or refund done back to my account I have been patient & called however get the run around all the time, all agents including team leaders assure me they will have the refunded escalated I have sent my bank statement including the extra charges incurred 28 Oct 2024 Why must I wait for my own monies due: and the turn around time is 7 to 14 days.. I would now want to close these accounts permanently-they can proceed to block both accounts until paid up I have even laid a formal complaint 28 Oct & again 31 Oct - still no feedback Unfortunately I now have no option but to go to social media
Helpful (0)
Replies (5)0
Replies (5)
RCS's replyOfficial
08 Nov 2024, 14:00Good day,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind Regards
RCS Group
RCS's reply08 Nov 2024, 14:00
Official
Good day,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind Regards
RCS Group
gR
geoffrey R's updateReviewer Update
08 Nov 2024, 14:02 The same has been done since 28 October 2024
Good day,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind Regards
RCS Group
gR
geoffrey R's update08 Nov 2024, 14:02
Reviewer Update
The same has been done since 28 October 2024
Good day,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind Regards
RCS Group
RCS's replyOfficial
08 Nov 2024, 14:25Thank you for taking our call.
We will be in touch with you concerning your refund.
Regards
RCS Cards
We will be in touch with you concerning your refund.
Regards
RCS Cards
RCS's reply08 Nov 2024, 14:25
Official
Thank you for taking our call.
We will be in touch with you concerning your refund.
Regards
RCS Cards
We will be in touch with you concerning your refund.
Regards
RCS Cards
gR Very Bad service RCS / Promised not kept / Out of SLA /
Good day,
After many attempts the same issue exist, I my refund was finally done, now the same refund amount has been added to my account - how can RCS make a mistake & I must pay for it
I have called numerous times (spoke to a gentleman & again Alugile), both these agents assured my query will be sorted and even added a note for callback, to date nothing has happend/was done
Urgently remove the refund amount from my account-the refund amount must be for RCS & not my account
***
geoffrey R's updateReviewer Update
30 Nov 2024, 09:46A RCS debit order went off my account prior to the debit order date - whereby I incurred costs (R150)
After calling the call centre 28 Oct & spoke to agent & then Team Leader (who assured me a callback from Mngt) about the incident - No call back
* I called again & spoke to Nicolette (Team Leader), also assured me a callback & refund was requested
11 Days past & still no callback or refund done back to my account
I have been patient & called however get the run around all the time, all agents including team leaders assure me they will have the refunded escalated
I have sent my bank statement including the extra charges incurred 28 Oct 2024
Why must I wait for my own monies due: and the turn around time is 7 to 14 days..
I would now want to close these accounts permanently-they can proceed to block both accounts until paid up
I have even laid a formal complaint 28 Oct & again 31 Oct - still no feedback
Unfortunately I now have no option but to go to social media
After calling the call centre 28 Oct & spoke to agent & then Team Leader (who assured me a callback from Mngt) about the incident - No call back
* I called again & spoke to Nicolette (Team Leader), also assured me a callback & refund was requested
11 Days past & still no callback or refund done back to my account
I have been patient & called however get the run around all the time, all agents including team leaders assure me they will have the refunded escalated
I have sent my bank statement including the extra charges incurred 28 Oct 2024
Why must I wait for my own monies due: and the turn around time is 7 to 14 days..
I would now want to close these accounts permanently-they can proceed to block both accounts until paid up
I have even laid a formal complaint 28 Oct & again 31 Oct - still no feedback
Unfortunately I now have no option but to go to social media
Good day,
After many attempts the same issue exist, I my refund was finally done, now the same refund amount has been added to my account - how can RCS make a mistake & I must pay for it
I have called numerous times (spoke to a gentleman & again Alugile), both these agents assured my query will be sorted and even added a note for callback, to date nothing has happend/was done
Urgently remove the refund amount from my account-the refund amount must be for RCS & not my account
***
gR
geoffrey R's update30 Nov 2024, 09:46
Reviewer Update
A RCS debit order went off my account prior to the debit order date - whereby I incurred costs (R150)
After calling the call centre 28 Oct & spoke to agent & then Team Leader (who assured me a callback from Mngt) about the incident - No call back
* I called again & spoke to Nicolette (Team Leader), also assured me a callback & refund was requested
11 Days past & still no callback or refund done back to my account
I have been patient & called however get the run around all the time, all agents including team leaders assure me they will have the refunded escalated
I have sent my bank statement including the extra charges incurred 28 Oct 2024
Why must I wait for my own monies due: and the turn around time is 7 to 14 days..
I would now want to close these accounts permanently-they can proceed to block both accounts until paid up
I have even laid a formal complaint 28 Oct & again 31 Oct - still no feedback
Unfortunately I now have no option but to go to social media
After calling the call centre 28 Oct & spoke to agent & then Team Leader (who assured me a callback from Mngt) about the incident - No call back
* I called again & spoke to Nicolette (Team Leader), also assured me a callback & refund was requested
11 Days past & still no callback or refund done back to my account
I have been patient & called however get the run around all the time, all agents including team leaders assure me they will have the refunded escalated
I have sent my bank statement including the extra charges incurred 28 Oct 2024
Why must I wait for my own monies due: and the turn around time is 7 to 14 days..
I would now want to close these accounts permanently-they can proceed to block both accounts until paid up
I have even laid a formal complaint 28 Oct & again 31 Oct - still no feedback
Unfortunately I now have no option but to go to social media
Good day,
After many attempts the same issue exist, I my refund was finally done, now the same refund amount has been added to my account - how can RCS make a mistake & I must pay for it
I have called numerous times (spoke to a gentleman & again Alugile), both these agents assured my query will be sorted and even added a note for callback, to date nothing has happend/was done
Urgently remove the refund amount from my account-the refund amount must be for RCS & not my account
***
RCS's replyOfficial
10 Apr 2025, 11:19Good day Geoffrey
Please be advised that your complaint has been resolved.
Regards
RCS Cards
Please be advised that your complaint has been resolved.
Regards
RCS Cards
RCS's reply10 Apr 2025, 11:19
Official
Good day Geoffrey
Please be advised that your complaint has been resolved.
Regards
RCS Cards
Please be advised that your complaint has been resolved.
Regards
RCS Cards