Very Bad Service / Not willing to help

I sent an email to RCS to advise on how to deposit money into my account via EFT, on the 31st March 2016 07:15:41 AM. I then received an auto-response email saying RCS will provide feedback within 48 hours. On the 2nd May I decided to call RCS seeing that they do not respond to emails. The assistant provided all the details I needed to do the transaction (Acc number, ref number; first 16 digits on RCS card, acc holder name, etc) and he also said that the money will clear within 4 to 5 days. After the call I immediately made the deposit.<br> 5 days later, I checked balance and realized the money I deposited was not reflecting. Yesterday I called RCS and explained my problem to a gentleman by the name Sindile, who did not know how to go about solving my problem. I then suggested to send my proof of payment so that he can analyse it and take the necessary action. He promised to call me back during his lunch time (14:30 to 15:00), but he never did. <br> I called again at 15:15 and had to explain my problem all over again to Ziyanda. She found that the ref no. was short of 3 numbers. I kindly asked her to expedite my request to solve this issue as I needed to use card urgently but she refused.