JJ
Jan J
1 reviews | Active since Mar 2009
12 Oct 2020, 09:58
Very bad review
I have a Game account that is financed through RCS. I have been paying my account every month and is up to date. I received an sms stating that I am in arrears. I made contact with RCS and send them mails with proof of payment and according to them they cannot locate my August 2020 and September 2020 payment. I sent them the proof of payments again and still i get sms stating i am in arrears. it now R800.02 wow. RCS take me to court because clearly you have *********** people working in your finance department. This is not the first time this has happened. sort this **** out.........I will not send any proof anymore.
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Replies (2)
RCS's replyOfficial
12 Oct 2020, 10:15Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply12 Oct 2020, 10:15
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
26 Oct 2020, 11:31Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS CARDS
RCS's reply26 Oct 2020, 11:31
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS CARDS