Very bad customer service

I have been trying to contact RCS/Tyme Bank in order to make a payment for my credit card. Made numerous calls to the contact centre and the service is absolutely horrible. I spoke with a lady by the name of Andiswa who was extremely rude and unprofessional. You guys need to re-look your business model and re-evaluate how you treat your clients. Your agents are clueless when it comes to their process and have no regard at all for customer service.