tS
thebe S

1 reviews | Active since Sept 2015

15 Sept 2015, 17:19

VERY BAD credit card system

This is very very annoying seriously, the biggest mistake i have ever made, yesterday I complained here on HelloPeter about a problem I have with Game. I bought a calculator in June for R400, a month later I called for settlement amount and paid off the settlement amount. A month later I get an sms saying I must pay R134, i called 3 times trying to find out where the R134 came from and no one told me, they said it is a mistake and promised to erase it. to my surprise a month later I get yet another sms, this time the amount has increased by R37 to R171, got annoyed reported the problem on HelloPeter - got a letter from RCS confirming that my account has been settled in full and that I do not owe them anymore. JUST A DAY LATER I get yet another sms saying that I owe R80.11. ****ed as I am on the SAME DAY I call game credit card division to validate the sms I got..... GUESS WHAT? I still owe, not R134, not R171, not R80.11 but R102.30..... i so feel like screaming right now. Someone please help!!!

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Replies (1)
RCS
RCS's reply16 Sept 2015, 08:40
Official
Hello thebe5,

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group