AB
Anna B
1 reviews | Active since Mar 2013
15 Nov 2018, 07:49
Vanished payments
GAME / RCS / VVM Been trying to pay off an account by making additional payments every month. Up to date more than R1000 in additional payments have been made. Yet it does not reflect on the account. I have been trying to sort out this account for some time without success. Even though the amounts was made straight into RCS bank account & clearly marked with the correct Game account number, it seems that no one can find the money. I have sent proof of payments/ bank statements, a number of times yet the money seem to have vanished. It seems that a person should rather just continue to pay the usual amount & not additional amounts. Through this ensuring that the companies can continue to get more money through interests and other additional fees charged.
Helpful (0)
Replies (4)0
Replies (4)
RCS's replyOfficial
18 Nov 2018, 14:33Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply18 Nov 2018, 14:33
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
AB
Anna B's updateReviewer Update
16 Jul 2019, 09:18 2019-07-16
And this has still not been resolved!!!!!!!
And this has still not been resolved!!!!!!!
AB
Anna B's update16 Jul 2019, 09:18
Reviewer Update
2019-07-16
And this has still not been resolved!!!!!!!
And this has still not been resolved!!!!!!!
RCS's replyOfficial
16 Jul 2019, 14:28Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply16 Jul 2019, 14:28
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's replyOfficial
26 Aug 2019, 10:33Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards, RCS GROUP
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards, RCS GROUP
Best regards,
RCS's reply26 Aug 2019, 10:33
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards, RCS GROUP
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards, RCS GROUP
Best regards,