VALID CLAIM BUT HANDED OVER?????

No response. I sent the following email wanting feedback before 01 June

Good day Rory

With regards to your email dated the 30 April 2021 it states RCS covered me for 6 months installments for my claim which occurred during NATIONAL LOCKDOWN and that I am liable from November 2020 onwards. As you are aware no one was prepared for a national lockdown. This was something which happened overnight and out of our control.

Your RCS Card wording and the guardisk policy wording it is noted that I’m covered for 12 months loss of income and on the game card agreement / contract one of the benefits is cover for 12 months installments. See below extract from your policy wording.

Loss of Income Benefit: 7.4.1 If You suffer a loss of income, we will pay to RCS the monthly instalments that are due in terms of the Card agreement up to a maximum of 12 months instalments as at the date that You no longer receive an income. 7.4.2 For the purpose of this policy “Loss of Income” means Your total loss of permanent, contract or temporary employment, or any other form of income that You have been receiving for at least 3 months immediately prior to the Entry Date. The loss of income must be total in nature and does not include cover for loss of any supplementary income (that was not verified at application stage) and whilst the main income remains in force Kindly explain in writing of the below:

1. Why RCS only paid 6 months installment when your wording states cover for 12 months installments. I need this fixed asap as it already took RCS 11 months to provide me with feedback. Note I logged claim in June 2020 and received Feedback in April 2021.

2. Why am i handed over to MBD when i have a valid claim which was paid. I was not in arrears my situation was due to NATIONAL LOCKDOWN. MBD is calling me demanding Payment of R5200.40 I refuse to deal with MBD. 3. I received my game statement it requests an amount of R 6782.00. Explain this.

4. Explain the increase of the my total balance.

** December 2020 R 20 953.00

**February 2021 R 24 426.00

Why is there an additional amount of R 4000 charged to my account. What is this for? I am absolutely furious and this whole process lodging a claim has been a nightmare. I paid my premiums every month. This is the first time I’ve lodge a claim and its been stressful. I’m worst off now that my monthly installment is R 6782.00 Should I not hear from you by the 1 June 2021 i will put through a complaint to the ombudsman for treating customers unfairly. K Gedult 27/05/2021