Valencia

I'm so disappointed and angry with RCS ..last year October I found out that a ********** account of R30000 was open under my name , I reported this to their agent and the lady told to forward all the requested document to the ***** department ofwhich I did that and nothing was done..I did follow up this year some lady gave me Donald email to send again the documents to him and I've been waiting for their response ..as I check my credit records every month another account of R3000 has been open again with RCS so I'm just confused how can they approve second account whilst 1st one was reported as *****, I'm currently unemployed and this really affecting my credit checks.. I've been calling and emailing RCS about this matter and they are doing absolutely nothing about this.