UURGENT ASSISTANCE

I dnt know if game customer service is just brainless or if they just never took note when they went on training but still got the job...I called 4times for assistance regarding making my installments higher...they talk to me then they just put the phone down...WHY? IF THEY DNT KNOW HOW THEN ASK...INSTEAD YOU DROP THE CALLS..HOW CAN THEY NOT KNOW HOW THE SYSTEM WORKS ...I NAAD A CALL BACK OR EMAIL ME BEFORE I LOOSE IT