JB
Janet B
1 reviews | Active since Mar 2009
10 Sept 2026, 15:19
Utterly useless
Month after month you still f-up! I used to pay via EFT but no, this was not good enough for RCS so you started a debit order - YOU INITIATED IT, not me. Now every single month you threaten me over and over with incessant messages, phone calls, etc for YOUR ONGOING MISTAKES! Stop with this **** and get your act in gear. Stop harassing me for YOUR mistakes. And stop threatening me with collection letters for an account that IS PAID MONTHLY via debit order that YOU started. PS. every message has a different R-value that is outstanding from a few Rands to several hundred - does anyone there know what they're doing???
Helpful (0)
Replies (6)0
Replies (6)
RCS's replyOfficial
10 Sept 2026, 15:55Good day Janet Belstead
We here with acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We here with acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply10 Sept 2026, 15:55
Official
Good day Janet Belstead
We here with acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We here with acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
JB
Janet B's updateReviewer Update
14 Sept 2026, 09:24100% ***********! You message me again stating that the messages are just a formality for "testing" or some other ****, then this morning you send me an email stating that my account is still in arrears and that I must pay what is due as I'm continuously paying the wrong amount. ***? The debit order is set by YOU. Also the "arrears amount" changes with every message - R92, R700-something, R118, R944 - does anyone there know what they're doing????????? And don't go blaming the computer as it needs a human to insert the info. FFS! You are angering me to the point of me reporting you to the relevant Ombudsman and Consumer Council for your utter uselessness!
JB
Janet B's update14 Sept 2026, 09:24
Reviewer Update
100% ***********! You message me again stating that the messages are just a formality for "testing" or some other ****, then this morning you send me an email stating that my account is still in arrears and that I must pay what is due as I'm continuously paying the wrong amount. ***? The debit order is set by YOU. Also the "arrears amount" changes with every message - R92, R700-something, R118, R944 - does anyone there know what they're doing????????? And don't go blaming the computer as it needs a human to insert the info. FFS! You are angering me to the point of me reporting you to the relevant Ombudsman and Consumer Council for your utter uselessness!
JB
Janet B's updateReviewer Update
14 Sept 2026, 09:30Just reviewing the transactions on my statement - you better reverse ALL the extra charges for letters and messages or you will be hearing from my lawyers! How dare you charge me for your mess? FFS!
JB
Janet B's update14 Sept 2026, 09:30
Reviewer Update
Just reviewing the transactions on my statement - you better reverse ALL the extra charges for letters and messages or you will be hearing from my lawyers! How dare you charge me for your mess? FFS!
RCS's replyOfficial
14 Sept 2026, 10:57Good day Janet Belstead,
Kindly be advised that no collection fees were billed to your account.
If you have any other questions, feel free to contact us on ***or email ***
Kind Regards,
RCS Group
Kindly be advised that no collection fees were billed to your account.
If you have any other questions, feel free to contact us on ***or email ***
Kind Regards,
RCS Group
Best regards,
RCS's reply14 Sept 2026, 10:57
Official
Good day Janet Belstead,
Kindly be advised that no collection fees were billed to your account.
If you have any other questions, feel free to contact us on ***or email ***
Kind Regards,
RCS Group
Kindly be advised that no collection fees were billed to your account.
If you have any other questions, feel free to contact us on ***or email ***
Kind Regards,
RCS Group
Best regards,
JB
Janet B's updateReviewer Update
14 Sept 2026, 11:00Then please explain the charges for 13 August - R28.75 and R4.02
JB
Janet B's update14 Sept 2026, 11:00
Reviewer Update
Then please explain the charges for 13 August - R28.75 and R4.02
RCS's replyOfficial
14 Sept 2026, 11:07 Good day Janet Belstead,
We have sent you an email.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We have sent you an email.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply14 Sept 2026, 11:07
Official
Good day Janet Belstead,
We have sent you an email.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We have sent you an email.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,