jvdw
jessica van der westhuizen

1 reviews | Active since Mar 2009

17 Feb 2017, 12:49

Utterly disappointed and totally disgusted

<p>I have put a call thru to your customer services department to enquire whether i can have a temporary limit increase from R12K to R15K for over 3 months and then limit can be reduced back to R12K. Reason being I've started a hair & nail bar on a part-time basis - busines successfully registered and needed to purchase 2 x Carmen Pro-Salon Stand Dryer 1300W </p> <p> </p> <p>My request was subsequently declined as RCS must "apparently" invite you to apply for a limit increase. Utter nonsense I say!! My account is up to date, never missed a payment and frankly I would not request a limit increase if it wasnt necessary. My request was not even considered or send for review - just a plain no - it cannot be done.</p>

0
Replies (2)
RCS
RCS's reply17 Feb 2017, 13:51
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply17 Feb 2017, 14:09
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS