Useless service ever

I pay every month my Game account via the Game app... Every month I receive call saying I did not pay... I payed this month again om the 11th March , it still is not showing by today 22nd March... Why on earth do they have that function if it makes this type of problems. I need answers ASAP.... I neede some stuff for my house, at the pay point my card declined, when I inquire why, the credit dep phone RCS from the Game store. They said my payment is still not reflecting....

CAN'T RCS CHECK THERE BANK STATEMENTS AND ALLOWCATE THE PAYMENTS MADE!!!!!!!!!!