JS
Joshua S

1 reviews | Active since Aug 2015

09 Aug 2015, 18:37

Useless Service

I am extremely upset with the RCS brand and will no longer be using or opening any accounts with you.<br> <br> Let me explain the issues I have:<br> <br> I have a Sunglass Hut account with you, I was told that I would be charged an initiation fee of R50, I was actually charged R144.I was told that this was a once off fee, but in reviewing my statements this is charged every month, I was aware of the insurance fee but not the continued R50, this is ridiculous as you are lying that it is an interest free 6 month account because you are charging double interest instead.<br> <br> The next issue I have had is getting through to your call centre which is always busy.<br> <br> The next issue is that I asked for the statements on my Sunglass Hut account to be sent to me, I received this 3 WEEKS later, are you actually joking, I then also go the call centre number in the e mail which was the Coricraft division, once again its actually a joke how bad things are run.<br> <br> Not enough words here to explain the rest, I have e mailed you.<br> <br> Thanks

0
Replies (1)
RCS
RCS's reply11 Aug 2015, 09:11
Official
Hello Joshua1992,

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group

Best regards,