USELESS RCS

MY MAKRO CARD WAS CLONED AND USED AND OVERDRAWN - RCS ALLOWED THIS. IT TOK THEM 6 WEEKS TO COMPLETE AN INVESTIGATION AND CORRECT MY ACOUNT. MY DEBIT ORDER WAS CANCELLED AS PART OF THEIR ***** PROCESS - I MANUALLY MADE 2 PAYMENTS IN OCTOBER TO COVER OCTOBER AND NOVEMBER. I THE CALLED IN AS [ER THEIR LAID DOWN PROCESS TO RE- INSTATE THE DEBIT ORDER - THEY DIDINT, THEY SENT ME AND SMS TO ASK FOR PAYMENT ALTHOUGH I PAID TWICE IN OCTOBER - NEVERTHELESSS I PAID VIA EFT AND THEN I GET HARASSED BY THEIR CALL CENTRE. I TOLD THE FIRST GUY PAYMENT HAD BEEN MADE ON THE 8TH ( AS WELL AS THE FACT THEY DIDINT BOTHER TO RE - INSTATE THE DEBIT ORDER WHICH THEY CANCELLED )- HE SAID HE WOULD NOTE IT BUT LO AND BEHOLD I GET HARASSED AGAIN 4 HOURS LATER. RCS STAFF ARE INCOMPETANT - GET YOUR HOUSE IN ORDER FIRST BEFORE YOU START MAKING CALLS TO "ARRANGE" YOUR CUSTOMERS END OF THE BARGAIN