USELESS RCS

RCS, where do I start. Getting someone on the phone for starters is like pulling teeth, usually a 45 minute plus wait on hold. When someone does answer they can't answer my questions. I paid my account up in the middle of May this year and requested the account to be closed. I was informed that the account would be closed by the next billing cycle which was the middle of June. by early July I had to wait on hold for 45 minutes to find out why they had not closed the account. Once again I was told that it would only be closed by the next billing cycle which was the middle of July. Again a 45 minute wait on hold to see if the account had been closed as nothing had been sent to me as I requested. All the agent sent me was a poorly spelled letter on the RCS letterhead stating the account had been suspended. I requested it to be closed, not suspended. I have given up on this company as a waste of my time. The amount of money I have wasted trying to call them is ridiculous and they just couldn't be bothered. I would recommend that people stay away from RCS as they as a lazy, useless company.