USELESS RCS

<p>On the 20th of December 2016 my husband and I went into the Game store to pay the account. The cashier made a mistake by putting the payment through as a purchase. It has been 2 months now and we are still struggling to get the transaction reversed. In the meantime I was listed as a non payer and the money that was paid was also reversed. (2 transactions up to date)</p> <p>I have spoken to 4 different people at RCS and still NO one can sort this out. When I ask to speak to a manager / supervisor they are never available (2 months..??? Really) When we as customers owes money they are quick to phone and ask for payment, but when they owe us money they can take more that 2 months to do the refund??? How many mails and proof has to get send through before action is taken?? How many times do I need to phone and follow up..? as their promises are empty and they NEVER phone you back. When I phoned the headoffice I was even asked "how did you get this number, you need to go through customer services" I mean really!!!!!!!!!! No one at customer services can help me. After 2 months of waiting I can phone any number I want to, as your service is pathetic and NO ONE gives me any feedback!</p> <p>I will make sure that I close this account as soon as I get the transactions reversed!! RSC will never have me as a customer again!!!!</p>