MS
Moo S
1 reviews | Active since Dec 2010
11 Dec 2025, 12:28
Useless helpline and customer care
I am having such problems trying to get 1 person to answer the phone or email. I made a mistake by paying on the old Easypay number for Dion Wired instead of the new one for Game, and what is worse, it's my sister's account so I am having trouble even getting someone to reply to me. I've forwarded proof of the payment and everything but it goes into a black hole. On the phone ***), when it gets to the part where it tries to connect me with a consultant, the consultant it arrives at simply hangs up. It's happened to me 5 times now today. What more can I do to try and get my payment refunded or reallocated to the correct number? Please can SOMEONE please contact me and assist.
Helpful (0)
Replies (5)0
Replies (5)
RCS's replyOfficial
11 Dec 2025, 14:58Good day Moo Scoot,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
RCS's reply11 Dec 2025, 14:58
Official
Good day Moo Scoot,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
MS
Moo S's updateReviewer Update
11 Dec 2025, 15:10I also sent an email to *** on 8 December with all of the details and proof of payment.
MS
Moo S's update11 Dec 2025, 15:10
Reviewer Update
I also sent an email to *** on 8 December with all of the details and proof of payment.
RCS's replyOfficial
12 Dec 2025, 07:26Good day Moo Scoot,
We herewith acknowledge receipt of your complaint.
Thank you for the documents and we have received them.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
We herewith acknowledge receipt of your complaint.
Thank you for the documents and we have received them.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
RCS's reply12 Dec 2025, 07:26
Official
Good day Moo Scoot,
We herewith acknowledge receipt of your complaint.
Thank you for the documents and we have received them.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
We herewith acknowledge receipt of your complaint.
Thank you for the documents and we have received them.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
MS
Moo S's updateReviewer Update
12 Dec 2025, 10:38Thank you Timna for your help in resolving this. I don't know how to edit the review, but you get five stars! :-)
MS
Moo S's update12 Dec 2025, 10:38
Reviewer Update
Thank you Timna for your help in resolving this. I don't know how to edit the review, but you get five stars! :-)
RCS's replyOfficial
12 Dec 2025, 10:44Good day Moo Scotts,
Thank you so much for your positive feedback.
Kindest Regards,
RCS Group
Thank you so much for your positive feedback.
Kindest Regards,
RCS Group
RCS's reply12 Dec 2025, 10:44
Official
Good day Moo Scotts,
Thank you so much for your positive feedback.
Kindest Regards,
RCS Group
Thank you so much for your positive feedback.
Kindest Regards,
RCS Group