tZ
tanya Z
1 reviews | Active since Jun 2013
13 Dec 2023, 11:01
Useless customer service
Can someone maintaining the rcs email address please do there job. Does not matter how many times you email them not one answers. But by god you miss one payment and they are on your case. I am not paying my account until you answer my email its that simple.
Helpful (0)
Replies (6)0
Replies (6)
RCS's replyOfficial
13 Dec 2023, 11:02Good day Tanya
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply13 Dec 2023, 11:02
Official
Good day Tanya
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
tZ
tanya Z's updateReviewer Update
13 Dec 2023, 13:22Please provide settlement letters so i can close this account....
tZ
tanya Z's update13 Dec 2023, 13:22
Reviewer Update
Please provide settlement letters so i can close this account....
RCS's replyOfficial
13 Dec 2023, 13:26Hi Tanya, My name is Sesethu. I have attempted to call you earlier and could not reach you and sent an email. I will resolve this for you and advise when it's done. Please look out for an email from me once again.
RCS's reply13 Dec 2023, 13:26
Official
Hi Tanya, My name is Sesethu. I have attempted to call you earlier and could not reach you and sent an email. I will resolve this for you and advise when it's done. Please look out for an email from me once again.
tZ
tanya Z's updateReviewer Update
20 Dec 2023, 08:24Received settlement letter. Paid the amount requested emailed you proof of payment and requested this account to be closed. And guess what because no one in your company can read emails some really horrible human being with some serious attitude issues is still calling about payment. Teach your staff to speak properly and listen to people when they speak AND READ YOUR EMAILS!!!!!!! Paid in full close this account
tZ
tanya Z's update20 Dec 2023, 08:24
Reviewer Update
Received settlement letter. Paid the amount requested emailed you proof of payment and requested this account to be closed. And guess what because no one in your company can read emails some really horrible human being with some serious attitude issues is still calling about payment. Teach your staff to speak properly and listen to people when they speak AND READ YOUR EMAILS!!!!!!! Paid in full close this account
RCS's replyOfficial
20 Dec 2023, 10:44Hi Tanya, please be advised that an email has been sent to you and you will be contacted shortly.
RCS's reply20 Dec 2023, 10:44
Official
Hi Tanya, please be advised that an email has been sent to you and you will be contacted shortly.
RCS's replyOfficial
20 Dec 2023, 11:25Hi Tanya, please note that we have attempted to make contact with you and your number goes to voicemail. An email has been sent to you today with feedback.
RCS's reply20 Dec 2023, 11:25
Official
Hi Tanya, please note that we have attempted to make contact with you and your number goes to voicemail. An email has been sent to you today with feedback.