Useless and ****ty service

So I've been a client to game store and makro for a very long time, I've always paid my accounts, my accounts has never been in arrears before and always made payments when it was due. When the whole country has been put on lockdown, everyone was sitting at home and some were lucky to get a salary and others were not, the little money the people not getting a salary had left, they needed to provide for their families, for food etc while during the lockdown. And you thought all your debt companies would understand that your debt couldn't be paid during the pandemic. Rcs has phoned me numerous time in which I told them I'm not getting an income due to COVID and the business is closed due to the lockdown, they asked me to fill in a claims form, get my bank statement and the past months payslip and certify my id at the police station and a letter from my employer and send these documents to them. So I've done this. And yet again I got phone calls everyday about 2 to 3 phone calls a day, harassing me and telling I need to pay and even though it's lockdown, I'm still liable to pay my accounts, but how can you pay your account if the businesses is closed and you not earning a salary?? I've told them every time I've sent my documents, and all they say is they are short staffed due to Covid and that they will get back to me. I've lost my temper with them a few times as they keep on harassing me and phoning and telling I must pay, but yet they do nothing regarding the documents I've sent which they required from me, they do nothing avout it. Just keeps on phoning. Now they've handed me over to their attorneys and the attorneys also just want to follow up on payment, but how fo you want to hand me over, if you did nothing regarding the documents I've sent. Now my accounts is in arrears and they don't give a damn. They just hand you over to attorneys if you don't pay. This is unbelievable, useless. They do nothing, plain nothing. I'm very upset, as I've been a loyal customer, but they don't give a rats ass if you sent any form of document. You can probably die and they'd still want to call you for your installment