Useless

I have had endless issues with RCS and the lack of service. Beginning of 2020 a call center agent gave me the incorrect information on my 6 month interest fee account. A call center team leader/manger listened to the call recordings and advise he would pass a credit of just over R1000.00 on my previous purchase that had 1 more payment to go.

This credit was never passed, and noticed all these additional charges on my invoices as well as interest which was not suppose to happen.

I called the customer service and spoke to Younus, 2 June 2020, 10:45am who said he would make a note on the system of my issues and get his team leader to contact me. I called back again 11 June 2020 and spoke to Kay who left me on hold for 25 minutes while going to get her team leader and then cut me off. I called back again and spoke to a team leader of the collections department who said she will go and find a team leader to give me a call right back. Today is now 15 June 2020 and still no one has contacted me or responded to any of my emails or website inquiries.

This is ***** and now no one wants to sort it out. If i am not contacted by COB 18 June 2020 i will cancel my debit order.