Urgent Request for Resolution – Unauthorized Mobile Subscription Charges

I joined the Game RCS program at the beginning of March with the intention of building my credit profile. However, upon attempting to make my first payment before the end of that month, I noticed an additional charge of R179.99 for a mobile subscription that I did not authorize or have any prior knowledge of.

I immediately contacted your support team to request the cancellation and reversal of this charge. I was assured that the subscription would be canceled and the amount reversed. However, when making my payment in May, I observed that the initial amount had not been reversed and, moreover, the same amount of R179.99 had been deducted again from my account.

I contacted support again to request cancellation, and was once more assured that it would be addressed. Unfortunately, upon reviewing my latest statement, I have confirmed that the charge was still not canceled, and a further deduction of R179.99 was made.

Since Monday, I have visited the store multiple times and have been promised that the subscription would be canceled and the amount refunded. Today, I was informed that the cancellation process will only take effect after 30 days. To date, I have not received any formal communication—neither an SMS nor an email—to confirm this process or timeline.

Due to these unauthorized deductions, I now have an outstanding credit balance that I am unable to settle as intended. I kindly request your immediate assistance in resolving this matter by:

Cancelling the mobile subscription with immediate effect.

Reversing all unauthorized charges totaling R539.97 (R179.99 x 3).

Providing written confirmation of the cancellation and refund process.

Your urgent attention to this matter will be highly appreciated, as it is directly impacting my credit standing.

Kind regards,