MN
Marlene N

1 reviews | Active since Jun 2012

10 Jun 2016, 06:20

Unwilling to accept my monthtly payments

<p>RCS has been calling me several times now and everytime it is a different consultant,</p> <p>Due to my Financial contstraint I have advised them that the minimum I can afford would be R250 on a balance of R15k, I have stated that, that would be for the next 6 months when I will assess my financial situation again, but it seems that the consultants wants to assess my financial situation every other third day because a new consultant would call to make a new payment arrangement. I have started making the arranged payment already.</p> <p>As I am made aware with every call, that all calls are recorderd; I dont see the need for another consultant to call me 2days later to make a higher rrangement.</p> <p>What happend to my first arrangement then, which we agreed and they were happy with the payment.</p> <p>Then all calls are still then charged to my account which increases the balance, whereas they can just accept the 1st arrangement made and stop calling me and only reveiw after 6 months.</p> <p>I AM A VERY FRUSTRATED AND ANGRY CLIENT BECAUSE I HAVE TO SIT ON PERSONAL CALLS EVERY SECOND DAY FOR THE SAME THING AT WORK WHICH IS NOT GOOD FOR MY POSITION IN THE COMPANY.</p> <p>Please sort this matter out as it is very frustrating, the next payment of R250 will be made by 5 July 2016.</p>

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Replies (2)
RCS
RCS's reply13 Jun 2016, 06:10
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: **********

Kind Regards

RCS Group

RCS
RCS's reply01 Jul 2016, 10:33
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS