Unwiling To Assist

<p>I have previously complained on HelloPeter about the service I received from RCS after making a payment for my Game account. Since then, I was contacted by someone from RCS who was assisting me.</p> <p> </p> <p>After a marathon of back and forth emails, between myself and RCS, I ended up paying my account twice. Therefore RCS has received my payment twice, somewhere in their bank accounts, and the team at RCS Game is unwilling to assist me in resolving the issue of my double payment.</p> <p> </p> <p>I have paid the price, with negative information loaded onto my credit bureau profile, paying collection fees which should not have been charged and as well as paying my account twice...</p> <p> </p> <p>Given, the first payment was made into one of the RCS accounts, not the correct RCS Game account, then the payment was made into the correct account, but since I have obtained the information regarding the correct bank details where I made the first payment to, the lady from RCS Game has just started to ignore my emails...</p> <p> </p> <p>The emails I receive from the collections department, where I have asked for assistance, always has the same flip'n response and always take ages to respond to my queries anyway...</p> <p> </p> <p>In my emails, I informed the lady that I want my account to be closed after settling my account for the second time, and that she should provide me with feedback. She said the request was sent to the relevant department and I would be informed once the account is closed. Well I have not received anything since and like I said, she is now just ignoring my emails.</p> <p> </p> <p>So in actual fact, if RCS not willing to assist me and refund me my money, they have ****** from me...</p> <p> </p> <p>I want nothing to do with this company anymore and they should just refund me my money and close my account!</p>