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Jeane B

1 reviews | Active since Oct 2020

26 Oct 2020, 10:34

UNSUCCESSFUL CLOSURE OF ACCOUNT

I have been trying to close my Edgars account since the 4th of August. I settled my account in full on the 3rd of August (I even ensured that I slightly over-paid) phoned on the 4th to confirm, was given an email address to send an email to, sent the email that they requested, and nothing. I then got a statement on the 15th of August stating that I owed another R79 in "interest" and "club member fees". Interest on what exactly? I phoned in again on the 15th of August, and again on the 22nd of August, the 2nd of September, 15th of September, 2nd of October and again on the 16th of October. I now owe just over R300 in "interest" and "club membership" fees, and I am getting letters stating that I will be handed over soon if I don't settle my account. WHAT ON EARTH IS ONE TO DO IN ORDER TO SORT THIS OUT? This is disgusting to say the least!

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Replies (2)
RCS
RCS's reply26 Oct 2020, 11:17
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 

RCS Group 

JB
Jeane B's update26 Oct 2020, 11:20
Reviewer Update
What the hell does it help if I cannot see the contact number or email address?????? I have phoned the accounts department on the given number ***3 times today. All 3 times, I was left on hold for just over 11 minutes and then the call was dropped. I will not leave this here! SIS!