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CJ Wiid-van Wyk

1 reviews | Active since Dec 2010

14 Nov 2016, 07:33

Unsolicited Marketing

<p>I recieved and email from ********** on 04 November 2016. I sent an email ********** on 04 November 2016, requesting that someone from legal give me a call, as I am registered on the national OPT OUT list and I have never requested or given permission that I may be marketed to. I desperately want to speak to someone who is in legal and that has sound knowledge of the CPA. This is not my first rodeo with RCS, but it is defenately the last! </p>

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Replies (4)
RCS
RCS's reply15 Nov 2016, 08:04
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

CWW
CJ Wiid-van Wyk's update21 Nov 2016, 07:56
Reviewer Update

Dear RCS

It has been 5 calander days since this query has been handed over to a department to investigate.

I have been contacted by that department, only to be informed that it is being investigated.

I need this resolved ASAP!

RCS
RCS's reply21 Nov 2016, 16:45
Official

Dear Mr Wild.

Kindly be advised that our Legal department is busy investigating the concerns you has raised.

Kind regards,

RCS
RCS's reply28 Nov 2016, 10:45
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS