Unsatisfied customer

After I have settled my account with an arrangement with my bank, they are still wanting an outstanding amount from me. I have over and over explained by e-mail and phoning them what the arrangement was with the bank but did not get any assistance or feedback from any one. I have spoken to the supervisor by the name Chad Meyer this morning and he was not interested whatsoever in helping me sorting out this problem. All they want is your money and no customer service - I am very unhappy with the service and assistance from them - You can not trust them and do not expect any help from them,