Unsatisfied and Hopeless Customer

I have been trying get my paid up letter regarding my cotton on account number: *** with RCS company since may 2019 without any success. They have since requested me to write them an email with my ID number of which I did last year as well as this year to which they never got back to me

On Thursday 2 July 2020 I tried to follow it up by writing them another email still nothing has been done.

On friday 3 July 2020 I called them just to find out what is going on, that's when I spoke to someone by the name of nicole and she told me that she can see that it is still in process and it will take 48 hours for them to send me the paid up letter since I need it urgently.

On Monday the 6 of July 2020 in the morning I called them again and spoke to Nicole again and this time she told me that it's going to take them 36 working days for me to get something/proof that the account is closed and paid up. When I ask her why on the 6 July 2020, she told me that it was gonna take 48 hours for them to send me proof she then hang up on me while I was busy taking to her.

I then called them again and managed to speak to snethemba, who told me to hold on while she was consulting with her team leader and she came back saying her team leader says they will send it but still I have not received any proof from RCS on the said account and I also need to use it since it doesn't show on my profile.

Now Sinethemba just told me that her team leader say since the account is closed they can't send me something and still looking for a way to send me something.

What I don't understand is that since May 2020, no one from RCS can not provide the service they always promised to provide to us as customers/ consumers.

I advice anyone not to open an account linked to RCS. All I ask for is a simple proof that the account has been closed and they can't even do that. This is a horrible experience and I feel like a hopeless customer.

Can somebody find this in order.