unsatisfactory service

<p>I was at Poetry Stores to pay my RCS monthly instalment with my Capitec card. I swiped my card, at first, but the casher told me that it did not go through however it went off from my phone. The casher then swiped, for a second time, after I had said No because it reflected on my phone (which I showed her) but she swiped it again. These transactions were done on the 15 of April 2017 at Poetry Cavendish Square. On Tuesday, 16 April 2017, I requested a bank statement and I discovered that the amount of R250.00 X2 was deducted from my account. I contacted RCS and they told me that there was only one payment. I called Capitec bank and they told me that their records reflects that both the amounts of R250.00 has been dedcuted from my account and it is with RCS. The bank gave me the reference number: Ref: ********** 9. I've called them (RCS) again explaining it to them but they still insist that they dont have my money and the statement proves otherwise.</p> <p>These are the refrence numbers for my query:</p> <p>Ref: ********** 00392</p> <p>Ref: ********** 02410</p> <p> </p> <p>Regards</p> <p>Bulelwa Kibido</p>