Unresolved Payments and Service Failure

I am writing to express my extreme dissatisfaction with the poor handling of payments made via my RCS account for my DStv subscription. After receiving multiple SMS notifications from RCS promoting the convenience of paying my DStv account through a provided USSD number, I decided to use this service.

On 27 February 2025, I paid R180, and on 04 March 2025, I paid R190. To date, both payments have failed to reflect on my DStv account, which has led to my account being disconnected due to non-payment.

When I contacted RCS about this issue, I was informed that the payments were processed via Blue Label Connect. I was transferred to Blue Label, where the agent claimed that they do not handle DStv queries and directed me back to RCS. After returning to RCS, I was told once again that Blue Label must resolve the issue. This endless back-and-forth has left me feeling completely abandoned and neglected as a customer.

I have wasted valuable time and airtime, which I cannot recover, trying to resolve an issue caused by the platform you promote. This is unacceptable, and I demand an immediate resolution: 1. Refund my R370 (R180 + R190) for the payments that have not been credited. 2. Compensate me for the R100 reconnection fee charged by DStv.

As a loyal customer, I trusted the service promoted by RCS, and I am deeply disappointed by the lack of accountability and the inconvenience I have endured. I expect immediate action to address this matter, failing which I will have no choice but to escalate my complaint to relevant consumer protection authorities.