Unresolved Issue

Now I am really getting fed up with this. Once again money has been deducted out of my account. This is my second time complaining about this problem. I have tried numerous times just to get my credit and money back. But nothing has been resolved. I will happily pay if I have the product I tried to buy on the 12th of September last year. But I didn't receive it because there was an error on the system. I already sent the proof of screenshots through to RCS complaints. I am not receiving any feedback how far the process is. We continue with the payment if I can get my product I wanted and you must also write off the outstanding amount. Otherwise I will go to the consumers act. Because I am not and will not be reliable for an error that occurred on the system. Because now my credit is being affected by this mess. This is unacceptable. Sort out this problem. You can use the number on the system then you will be given my number to contact me.