GB
Giovanni B
1 reviews | Active since Jul 2014
25 Jul 2020, 11:59
Unresolved ********** credit dispute
On 11 January 2020 there was a few ********** transactions on my Makro credit card. By February I tracked down the exact store, got the invoices and sent it to RCS. The last communication via sms from RCS was on the 25th of April acknowledging receipt of my dispute documents most likely the documents that Makro sent on the 12th of January and the receipts I sent in February.
It's almost August and still nothing has happened. No credit adjustments or a reversal on the transactions, nothing. I've called so many times without any definitive answer as to what is currently happening.
I just want this resolved ASAP so I can close the account.
Helpful (0)
Replies (2)0
Replies (2)
RCS's replyOfficial
25 Jul 2020, 12:05Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply25 Jul 2020, 12:05
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
06 Oct 2020, 15:09 Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply06 Oct 2020, 15:09
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS