Unresolved ***** investigation

***4 Claim no

have reported a hack on mu rcs app on 19 november after 2 notifications of R250 irrespectively. I immediately blocked my card when i saw the messages and then when i called the ***** line i was told that it is becomming a common occurance. Today is 7 december and i am realy starting to doubt RCS. My issue is i took my id copy and a copy of my card to game stores as advised. To date i have not received any feedback on the investigation or a refund of the R500. Every month a security fee gets deducted from my account but here my personal information was so easily accessed.