Unresolved Account Closure – Broken Promises by Bradwin Cleophas

I am extremely disappointed with the lack of follow-through from RCS. On the 11th of February, I requested that my Makro Credit account be closed and my credit balance be refunded. I was promised a 7 to 14-day turnaround. I followed up on the 21st, and most recently on the 25th of February, I spoke with Bradwin Cleophas. I was told the work had not been done for unknown reasons, but that it was being escalated. As of today, March 3rd, I have still not received my refund or any confirmation of closure. It is unacceptable that despite direct interaction with staff like Bradwin, no progress is made. I am requesting an immediate resolution and for a manager to contact me with proof of payment for my refund.