GV
GayleH V
1 reviews | Active since Aug 2025
03 Oct 2019, 13:10
Unresolved 24 month budget debit about which we know nothing!
I queried an odd entry on our account with RCS relating to a 24 month budget debit which we know nothing about. We would NEVER put an amount of under R900,00 on 24 months on budget, and have NEVER put anything on budget at any time with Makro. Three weeks ago, RCS said they had escalated the query to Makro's Head Office, and I have heard nothing further. I followed up with emails yesterday, but again had no response at all. While we wait for this to be resolved and reversed, interest is being added every month at a ridiculous amount. We will close our account if this is not sorted out without further delay.
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RCS's replyOfficial
03 Oct 2019, 14:47Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS GROUP
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS GROUP
RCS's reply03 Oct 2019, 14:47
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS GROUP
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS GROUP
GV
GayleH V's updateReviewer Update
08 Oct 2019, 10:46Despite having sent a copy of the Makro statement and expressed my dissatisfaction relating to this matter on numerous occasions, I had an email from Dillon today asking me for the date on which the debit was done! Do you read your emails??? I want the invoice requested over a month ago. I consider this debit ********** on the part of Makro who are continuing to charge interest on a 24 month budget matter that I do not know anything about, but without the invoice, I cannot investigate this on my side and take whatever steps I deem necessary. Stop procrastinating and give me what I have been asking for since AUGUST 2019!!!
GV
GayleH V's update08 Oct 2019, 10:46
Reviewer Update
Despite having sent a copy of the Makro statement and expressed my dissatisfaction relating to this matter on numerous occasions, I had an email from Dillon today asking me for the date on which the debit was done! Do you read your emails??? I want the invoice requested over a month ago. I consider this debit ********** on the part of Makro who are continuing to charge interest on a 24 month budget matter that I do not know anything about, but without the invoice, I cannot investigate this on my side and take whatever steps I deem necessary. Stop procrastinating and give me what I have been asking for since AUGUST 2019!!!