UNREASONABLE DELAY FOR ACCOUNT CLOSURE!

I have been requesting that my Edgars account be closed from 21 December 2021. I went to the store at the Pavilion, and paid the amount / settlement in full as received at the Customer Care desk and asked for the account to be closed at the store. The Customer Services Consultant contacted the Call Centre and I asked for the account to be closed on the same day. I was advised that the account would be closed and a paid up letter emailed to me. I have not received any communication since and have contacted the Call Centre twice more only to be informed on 31 December 2021 that it would take 36 days to close the account. This is UNACCEPTABLE. I would like my account to be closed immediately and a paid up letter to be sent to me asap!