Unprofessionalism taken to the taken to the next level. POOR POOR SERVICE

I have never received service as bad as I have recieved from the insurance claims department. What as made me really upset and frustrated is that I can't even speak to a supervisor or team leader. Honestly I cannot believe that a superior just blatantly refuses to speak with their clients. I am not been unnecessary and irrational, but its the 1st time I have heard that insurance process takes more than 3 months and my account is continuously falling into arrears and getting called constantly from the collections department. Does RCS not use one system. I literally have to explain the same story almost every day.

For over 3 months, RCS credit insurance assessors has been assesing my claim. They have made no contact with me. I have to phone them all the time to find out what is happening. The matter has been escalated numerous times, but to no avail. When I asked to speak to the manager or supervisor, I was told they "HIBERNATING" and I can't speak to the superior. I phoned in again and another supervisor said they don't want to talk to me because "what more do I want to hear?" Everytime I phone in, I feel like I am a ********. Does it take always almost 4 months to process a insurance claim? Each time new documents is getting requested after I have sent in all my documents that was requested. The level of unprofessionalism is next level. Its actually disgusting that a customer can get treated like this.