EN
Elelwani N
1 reviews | Active since Jan 2021
23 Nov 2023, 21:10
Unprofessionalism.. and rude unhelpful officials
RCS makro credit is the worst, I took out a makro credit card ever since I started paying for it via eft they always can’t trace my payments, and then I have to continuously keep resending the pop via their emails. These lady from rcs called me to tell me my account is in arrears as I am still on the phone with her explaining how constantly have to be re emailing every month my pop. she just explains whatever she called to say and rudely hangs up on me…. Serious unprofessionalism at rcs.
Helpful (0)
Replies (4)0
Replies (4)
RCS's replyOfficial
24 Nov 2023, 08:25 Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply24 Nov 2023, 08:25
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
24 Nov 2023, 15:20Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply24 Nov 2023, 15:20
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
EN
Elelwani N's updateReviewer Update
24 Nov 2023, 21:09Good day
I am still unsatisfied and find how you handle your clients unprofessional, sending me an email instead of calling to give me a proper update as to what has been updated and resolved..and for me also to ask questions and get further clarity with regards to the account. I indicated clearly that the lady that called just hanged up without even hearing what I have to still say or ask further. And yet you still following suite and sending me an email and me not being called telephonically. When the accounts are in arrears no one sends emails you get endless calls.. so even now why can’t the same culture be practised when a complaint has been brought up??, why are you not calling to give me a proper update..telephonically and which part of the complaint exactly was resolved???
I am still unsatisfied and find how you handle your clients unprofessional, sending me an email instead of calling to give me a proper update as to what has been updated and resolved..and for me also to ask questions and get further clarity with regards to the account. I indicated clearly that the lady that called just hanged up without even hearing what I have to still say or ask further. And yet you still following suite and sending me an email and me not being called telephonically. When the accounts are in arrears no one sends emails you get endless calls.. so even now why can’t the same culture be practised when a complaint has been brought up??, why are you not calling to give me a proper update..telephonically and which part of the complaint exactly was resolved???
EN
Elelwani N's update24 Nov 2023, 21:09
Reviewer Update
Good day
I am still unsatisfied and find how you handle your clients unprofessional, sending me an email instead of calling to give me a proper update as to what has been updated and resolved..and for me also to ask questions and get further clarity with regards to the account. I indicated clearly that the lady that called just hanged up without even hearing what I have to still say or ask further. And yet you still following suite and sending me an email and me not being called telephonically. When the accounts are in arrears no one sends emails you get endless calls.. so even now why can’t the same culture be practised when a complaint has been brought up??, why are you not calling to give me a proper update..telephonically and which part of the complaint exactly was resolved???
I am still unsatisfied and find how you handle your clients unprofessional, sending me an email instead of calling to give me a proper update as to what has been updated and resolved..and for me also to ask questions and get further clarity with regards to the account. I indicated clearly that the lady that called just hanged up without even hearing what I have to still say or ask further. And yet you still following suite and sending me an email and me not being called telephonically. When the accounts are in arrears no one sends emails you get endless calls.. so even now why can’t the same culture be practised when a complaint has been brought up??, why are you not calling to give me a proper update..telephonically and which part of the complaint exactly was resolved???
RCS's replyOfficial
25 Nov 2023, 09:17Good day,
Thank you for your message.
We have attempting to contact you telephonically today but were unable to reach you. We will attempt again.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
Thank you for your message.
We have attempting to contact you telephonically today but were unable to reach you. We will attempt again.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
RCS's reply25 Nov 2023, 09:17
Official
Good day,
Thank you for your message.
We have attempting to contact you telephonically today but were unable to reach you. We will attempt again.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
Thank you for your message.
We have attempting to contact you telephonically today but were unable to reach you. We will attempt again.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group