UNPROFESSIONAL SERVICE - CLAIMS

I submitted a claim due to lack of income from the lockdown on the 28th of April 2020, I got an e-mail from Allison Fredericks on the 20th of May 2020 requesting another bank statement, which was sent immediately the same day. To date, I've heard NOTHING FROM ANYONE AT RCS, I get a call on Thursday 11 June 2020 from Debt Collecting Attorneys on behalf of RCS regarding non payment of my account, JC, ARE YOU KIDDING ME!!!!! I've been proactive, and done what I've needed to do, but the staff at RCS have no compassion or professionalism, I called them today to follow up AGAIN, only to be told that they are short staffed, and she can't get hold of anyone and I MUST CALL BACK, WTH, VERY UNPROFESSIONAL, WHY MUST I CALL BACK??? I'VE E-MAILED SEVERAL TIMES, AND GET NO JOY!!!