Unprofessional

On the 13/14 April I attempted to see my balance on my fiance's phone, as mine wasn't working but instead of seeing my balance I blocked my card. I later (on the 19th of April) paid R13k into my account. On Saturday the 11th of May I tried to call rcs pick n pay to unblock my account but could not get through so I sent a message requesting a call back. But never received one so, On Wednesday the 15th of May I decided to call again. I got through and they explained to me that my card was blocked due to me checking my balance from another nr. So they asked me the security questions to unblock my card but was for one or another reason not able to answer the questions correctly which I still to date do not understand. But then they said I should email my id and 3 of my signatures to them and they will unblock my card. Today (16 May) when I contacted rcs pick n pay I was on hold waiting to get through for 42min. I hung up and called again and spoke with someone from the payments department that told me my card is blocked because I didn't make payment. I should pay my monthly installment and call customer care to get my statement. He then gave me the same number that I already called. The card was blocked before I made my May installment and now they say I didn't make payment but they did receive the R13k. If we are so valuable to them why not assist me on the first day? Where is the call back and what is going on with my account? If you could please follow up with me. Catherine Van Staden ********** 427