Unpleasant Service and Bridge of contract

1 word Drama

I called the call center sometime last week wanting to verify what my balance is and spoke to a gentleman by the name of Marco who i repeat "I have great news for you, your account is in a negative" (cant remember if he said R45 or R48). I called like 15mins ago and the lady i spoke to advised that my balance is R0 (as per my statement) as when they write up statements any negative balance is written off and transferred me to Marco who said the when the client pays they account and results in a negative less than R100 it gets written off (in other words you forfeit). On the initial call with Marco he couldn't tell me why when I called for my settlement amount i was given an amount that was more by R45/48?

When i requested to speak to someone senior he told me there was no one senior then put me on hold only to say a 2IC will call me later (i doubt that will happen) and this was after i requested to speak to a 2IC.

To make things worse they keep calling me and I suspect its they marketing division and when i opened the account I said I DON'T WANT TO BE CALLED REGARDING ANY MARKETING

RCS/Game are making a quick buck from people in the following ways

1. You have an outstanding balance 2. You pay your account you are charged for having an outstanding balance 3. You pay your account 4. YOU HAVE A NEGATIVE BALANCE LESS THAN R99.

I will be closing my account because I cant deal with dishonest people that do not honor contractual agreement, violate my rights as a customer and have people give they clients misleading information then say " this is something new that I learned during training"